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Sign In PerfectServe Lightning Bolt Pay Online Contact Support PerfectServe Telmediq Lightning BoltSign In PerfectServe Lightning Bolt Pay Online Contact Support PerfectServe Telmediq Lightning Bolt Products Who We Serve Resources About Get a Demo Products Clinical CommunicationCollaboration Medical Answering Service ProviderStaff Scheduling Healthcare Operator Console Integrations Features Who We Serve HospitalsHealth Systems Medical Practices Nurses Physicians Schedulers Finance IT Resources Blog News Case Studies Downloads Events About Company Careers Why PerfectServe Nurses of Note FAQ PerfectServe Unite Get a Demo Clinical CommunicationCollaboration Medical Answering Service ProviderStaff Scheduling Healthcare Operator Console Integrations Features Secure Messaging Patient Engagement Case Scheduling Case Study Improved Communication for Better Care and Higher Patient Satisfaction Rates Read MoreEvent Leadership expert and former nurse gives tips on improving workplace wellness Join UsOrganizations HospitalsHealth Systems Medical Practices Roles Nurses Physicians Schedulers Finance IT Download Improving Hospital Transfers: The Operations Leader's Guide to Operator Consoles Read MoreBlogs News Case Studies Downloads/Reports Events Videos Event Improving Patient Outcomes with a Better Call-In Experience at Harbin Clinic Read MoreCompany Careers Why PerfectServe FAQ Nurses of Note PerfectServe Unite Blog Nurses of Note 2023: The Regional Practice Administrator Celebrates 30 Years in the Field Read MoreClinical CommunicationCollaboration Accelerating Speed to Care Optimize provider scheduling, streamline clinical collaboration, and improve patient and family communication across all care settings. See How It Works Read FAQ Trusted By 30,000+ Healthcare Organizations Easier Communication. Better Outcomes. Medical Practices Consistently route calls and messages to the right provider at the right time, every time, while protecting staff privacy and maintaining compliance. Automate after-hours call management Accurately route on-call communications Simplify peer and patient messaging Enable virtual care and video visits Minimize unnecessary after-hours intrusions See Solutions Hospitals and Health Systems Unite complex clinical workflows with a single mobile-enabled platform to ensure communications are accurately routed, instantly delivered, and dependably followed. Connect teams everywhere with a 100% cloud-based platform Reduce administrative burden on clinicians Empower nursing staff with mobile workflows Enhance schedule equity and system-wide transparency Embed secure messaging into EHR interface, and integrate with clinical IT See SolutionsEasier Communication. Better Outcomes. Medical Practices Consistently route calls and messages to the right provider at the right time, every time, while protecting staff privacy and maintaining compliance. Automate after-hours call management Accurately route on-call communications Simplify peer and patient messaging Enable virtual care and video visits Minimize unnecessary after-hours intrusions See Solutions Hospitals and Health Systems Unite complex clinical workflows with a single mobile-enabled platform to ensure communications are accurately routed, instantly delivered, and dependably followed. Connect teams everywhere with a 100% cloud-based platform Reduce administrative burden on clinicians Empower nursing staff with mobile workflows Enhance schedule equity and system-wide transparency Embed secure messaging into EHR interface, and integrate with clinical IT See Solutions Leader and Highest in Ability to Execute in Gartner Magic Quadrant Get ReportRated Best for Driving Deepest Adoption, Most Comprehensive Deployments Read MoreBest in KLAS: #1 in Physician Scheduling for 2024 Read MoreOur Telmediq Solution: Best in KLAS Our PerfectServe Solution: Black Book's Top Client-Rated Secure Communications PlatformInnovative Scheduling and Communication Solutions Medical Answering Service Update your call routing so patients can reach the right clinician at the right time. Give providers a reliable way to respond quickly. Full schedule control and ability to assign who takes calls Read transcribed messages to see if they're urgent or routine Customize alert notifications, and mask your personal number Learn More Secure Clinical Communication Connect all care team members and support staff across the enterprise on a single communication platform using Dynamic Intelligent Routing®. HIPAA-compliant video, voice, and text Replace pagers, textingcall center solutions Integrates with your EHR and other systems Learn More Provider and Staff Scheduling Support provider wellness, increase productivity, and ensure patient access with auto-generated scheduling workflows. Generate equitable, complete, and accurate schedules including on-call Improve transparency and minimize burnout Support specialty requirements and individual preferences Learn More Operator Console Reduce the burden on operators and support patient expectations by integrating your call center into a cloud-based clinical communication ecosystem. Easy clinician lookups and seamless call routing Text from console for message delivery Reduce dropped calls and referral leakage Learn More Patient Engagement Support patients before, during, and after care with automated messaging and secure virtual visits. Include family members when needed. Automate reminders for appointments, prescriptions, and care plan adherence Offer scheduled and on-demand video visits for patients Secure text based surveys for pain, satisfaction, wellness Learn More "I really would recommend PerfectServe to any office. I was impressed not only by the Answering Service solution, but also by the PerfectServe team's follow-up after we went live. I can't say enough about how easy and enjoyable PerfectServe is to work with." Cara Bertone Practice Manager Southwest Cancer Center "HSS has used its broad deployment of PerfectServe to achieve impressive results in a number of key areas that impact clinicians and patients alike." Hospital for Special Surgery New York, NY "(Lightning Bolt) significantly improves physician engagement and reduces burnout by creating fair and flexible schedules that support work-life balance." Dhruv Choudhry, M.D. Ochsner Health More Customer Stories Streamline Your Technology Footprint With 250+ Integrations PerfectServe integrates with your existing systems, including EHRs, schedules, directory services, bed systems, nurse call, telecom, and more. See Our Integrations Other Resources Nurses of Note 2023: The Regional Practice Administrator Celebrates 30 Years in the Field For the third year of the Nurses of Note program, PerfectServe is highlighting nurses who've gone above and beyond the call of duty and whose resilience, creativity, and determination inspire others to do the same. Read More Improving Hospital Transfers: The Operations Leader's Guide to Operator Consoles The operator console plays a vital role in the transfer center—it facilitates successful communication throughout the health system. Read More Improving Patient Outcomes with a Better Call-In Experience at Harbin Clinic Kelly Conklin, Chief Customer and Clinical Officer, sat down with Adam Grant, MBA, FACHE, PMP, from Harbin Clinic to discuss the outcomes of implementing a clinic-wide medical answering service solution. Read MoreHealthcare Messaging: How Dynamic Intelligent Routing Works Read More How to Streamline Call Management Across State Lines Read More Engaging Patients to Support Value-Based Care Initiatives Read More Ready to see PerfectServe in action? Get on a discovery call at a convenient time. Book Now OrganizationsRoles HospitalsHealth Systems Medical Practices Nurses Physicians Schedulers Finance IT...